Issue-tracking software is also known as a Trouble ticket system. A software program allows you to maintain and manage every problem or “issue” the user identifies until the problem is solved.

It’s a Support ticket system where users can create, update, and resolve customer issues or even issues reported by employees. So if you are searching for an ethical, helpful issue and Bug tracking software, here is your answer.

Assembla Tickets – Ticketing or Issue Management System

Assembla tickets are simple, easy-to-use ticketing or issue management systems that allow you to create customized ticket spaces for your clients to talk. It has a web-based Web 2.0 style user interface that meets all your business needs. Customize it for your desired workflow and fine-tune the configuration as needed. In addition, the Ticket Tool is directly contained with Assembla’s code management and collaboration tools, allowing you to work more efficiently.

Download: Assembla Tickets

Bontq Online issue tracking system

Bontq is an online issue-tracking and cloud-hosted project management tool that allows you to handle your projects easily, track bugs, add tasks, and share documentation. The software comes with Desktop Client to capture screenshots and record videos to show everything in detail.

Download: Bontq cloud-hosted Issue tracking system

Bugzilla bug tracking system

Bugzilla is a bug tracking system used mainly by Mozilla Projects. It allows people or groups of developers to keep track of outstanding bugs in their products efficiently. With Bugzilla, developers can trace the bugs and code changes, easily communicate with other developers, Submit and review Patches, and Manage quality assurance (QA). It’s a powerful tool that will improve your team to get organized and communicate efficiently.

Download: Bugzilla

FIT Issue Management tool

FIT Issue Management software is an enterprise-grade issue tracking and management tool for all businesses. It gives you real-time updates about your management issues and their key performance metrics so that users can make effective management decisions. In addition, it’s an online issue tracking software, which means the user can easily track and manage issues from anywhere at any time.

Download: FIT Tracking Solutions

Flyspray

Flyspray is easy to use, an online platform-free Bug, and a request tracking tool for helping software development. It is written in PHP and supports multiple databases such as MySQL and PGSQL, etc.

Download: Flyspray

FogBugz Bug Tracking

FogBugz is the world’s easiest hosted bug tracking software that allows you to manage, filter, sort, and navigate a tree structure of tasks that contain information, tags, and attached files related to a particular issue. In addition, discussion forums and wikis created around any topic and posts/pages may add to the same. You can also combine your email accounts into the system to send/receive emails and create the same issues.

Download: FogBugz Bug Tracking

Gemini Bug and Issue Tracking software

Gemini is an online issue and bug tracking software based on Microsoft’s .NET framework. It is written in C# and ASP.Net and uses Microsoft SQL Server as a database server. As a result, users can easily blend Gemini Bug Tracking software with Visual Studio, Outlook, Subversion (SVN), and Windows Live Messenger.

Download: Gemini

GNU GNATS – Free Bug tracking software

GNATS is a free bug tracking software released under GNU General Public License. It’s a set of tools for tracking bugs stated by users to the leading site. It has a problem report management and communication feature that allow you to communicate with the user via various Means. When users submit their information about problem reports, all the information about problem reports you stored in its databases provides tools for querying, editing, and maintaining the databases.

Download: GNU GNATS

IssueNet – Issue management software

IssueNet is an issue management software that provides an extendible framework to track and manage issues within or across different business units. It has many pre-built software solutions to each department’s issues, such as help desk ticketing, IT change management, software defect tracking, and organizational problem tracking. Each software is developed collaboratively with customers to maximize effectiveness.

Download: IssueNet

JIRA – Issue and project tracking software

JIRA is an issue and project tracking software specially designed for software development teams to improve code quality and speed. It’s a perfect fit at the center of your development team.

Features:-

1. A simple, clean and fast user interface for capturing and managing issues with customizable workflows
2. Open Social Dashboards
3. A Pluggable integration framework

Download: JIRA

BugTracker.NET – Free Web-based Bug & issue tracking

BugTracker.NET is a free, web-based, open-source bug and issue tracking software in ASP.NET, C#, and Microsoft SQL Server.

Features:-

1. Easy to use & simple to install
2. Highly Configurable
3. users can use it as a simple bug tracking system for a small team or configure it with a workflow
4. permissions for a larger organization.

Download: BugTracker.NET

MantisBT – Online Bug tracking tool

MantisBT is a free, web-based bug tracking software written in PHP and supports multiple database backends such as MySQL, MS SQL, PostgreSQL databases, and a webserver. It is designed to track software defects. However, users often configure MantisBT as a more generic issue tracking system and project management tool.

Download: MantisBT

OnTime Bug Tracking software

OnTime Bug Tracking software helps you track every bug, issue, and defect and make sure to resolve them efficiently. In addition, it will create automatic notifications and alerts when the user assigns them a bug, issue, or weakness.

Download: OnTime Bug Tracking

Projistics Bug Tracker

Projistics Bug Tracker helps you eliminate all your quality worries by giving you the power to control quality at your fingertips. It has a simple, Intuitive User Interface that makes it easy to navigate and requires no training, so your QAs spend their precious time doing just what they are supposed to do – testing and not documentation.

Download : Projistics BugTracker

Request Tracker

Request Tracker is an Issue tracking software mainly used for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counseling, and many more.

Download: Request Tracker

Roundup Issue Tracker

Roundup is easy to use, simple to install issue tracking and has a Bug tracking system with command-line, web, and email interfaces. The software writes down in Python, and it is highly customizable.

Download: Roundup Issue Tracker

Supportworks

Supportworks is an issue tracking software that helps you solve your issue related to helpdesk and Information technology (IT) Environments.

Download: Supportworks

Argus Issue Tracking

Argus is an issue-tracking system that bridges developers with their users. It was developed to be simple and easy for non-technical users while still powerful enough for developers to manage issues for all of their applications.

Download: Argus

CoLab – Issue Tracking System

Colab is an issue-tracking software that is easy to handle. We are trying to provide Jira features without any system drawback, including being not OS.

Features:-

1. Easy Deployment
2. User convenience in mind – and more, but text area too short

Download: CoLab

Track+ – Web-Based Project and Issue Tracking

Track+ is a highly configurable web-based project and issue tracking software that helps you manage tasks, issues, and risks. It is combined with Subversion and Git and provides continuous support for build processes via Maven and Hudson.

Download: Track+

WebIssues

WebIssues is an open-source, multiplatform issue tracking and team collaboration tool that allows you to store and track issues with various attributes, comments, and file attachments. It is written in PHP and uses multiple database backends such as  MySQL, PostgreSQL, Firebird, or SQL Server.

Download: WebIssues

BugNET

BugNet is an issue tracking and project management tool developed using C# and ASP.NET. The main goals are to keep the codebase simple, well documented, easy to deploy, and scalable.

Features:-

1. Email notifications
2. Reporting
3. Per project configuration of fields and Value
4. allow efficient management of bugs
5. Feature requests
6. other issues for projects for any scale

Download: BugNET

JTrac – Open source issue-tracking software

JTrac is a highly customizable, Open Source issue tracking software that can be easily customized by adding custom fields and drop-downs.

Features:-

1. customizable workflow
2. Field-level permissions
3. Email integrations
4. File Attachments
5. A detailed history view

Download: JTrac

itracker

itracker is a genuinely open source issue tracking system licensed under the LGPL license. Written in Java enterprise technology.

Features:-

1. Highly professional
2. Easy to use
3. Easy to integrate
4. Fast
5. Modular
6. Highly Customizable
7. and scalable solution for all kinds of projects

Download: itracker

YouTrack keyboard-centric issue and bug tracker

YouTrack is a web-based, keyboard-centric issue and bug tracker. Manage items with just two simple controls and enjoy lightning-fast bug tracking and bug reporting.

Download: YouTrack